Version: 18 October 2016


TERMS & CONDITIONS - SHOP

(shop.sophort.com)

 

You can find printable terms & conditions here: http://www.sophort.com/uploads/mandators/6500/file-manager/terms-&-conditions-shop-10182016.pdf

 

Terms & conditions for our tours, workshops and services can be found here: http://www.sophort.com/en/terms-and-conditions

 

1.   Scope

2.   Orders & Prices

3.   Shipping

4.   Product Returns

5.   Warranties & Liability

6.   Privacy & Security

7.   Governing Law & Court of Jurisdiction

8.   Contact

9.   Imprint

 

1. SCOPE

 

This page contains the terms & conditions for the domain shop.sophort.com 

For all orders from shop.sophort.com (in the following called “shop” or “Sophort shop”). The Sophort shop is a service of Sophort OG. 

Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions. 

Order, contract and communication language is English. 

By placing an order at the shop (shop.sophort.com) you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Sophort shop (shop.sophort.com) for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us. 

 

2. ORDERS & PRICES

 

Our prices are displayed in Euro (EUR) and are final prices. Orders within the EU include 20% sales tax.

Availability information for the products in our shop is listed on each item's detail page. As we process your order, we will inform you by e-mail if any items you order turn out to be unavailable or if their delivery will be delayed due to any reasons.

When you place an order to purchase a product from the Sophort shop (shop.sophort.com), we will send you an e-mail confirming receipt of your order and containing the details and the total value of your order. Your order represents an offer to us to purchase one or more products. We accept this offer by sending an order confirmation e-mail to you. 

The Sophort shop (shop.sophort.com) accepts the following forms of payment: Visa, MasterCard and PayPal.

All transactions on the website (shop.sophort.com) are processed through 128-bit encryption. Your name, address, and credit card information cannot be viewed by anyone else and will be kept strictly confidential. We are a licensed merchant by Austrian law and a verified PayPal account holder.

If not stated otherwise, all goods are in stock and all orders will usually get sent out no later than the next workday. 

All ordered (purchased) products remain property of Sophort OG until the monetary transfer of the contractually agreed price for the purchase was completed. 

Sophort reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event of when a product is sold out, Sophort has the right to cancel the order and refund any amount paid in the best way.

 

3. SHIPPING

 

Orders will be shipped typically within 1 workday from our Vienna office unless stated and/or communicated to the customer otherwise. Delivery times can be found at the chosen shipping option.

 

Shipping costs are as follows:

 

Austria: 5.90 EUR

EU countries: 13.90 EUR

Other countries: 24.90 EUR

Self pick-up: 0 EUR

 

If you choose self pick-up instead of shipping the follow applies. You can pick-up your item(s) from Monday until Friday between 9 a.m. and 5 p.m. at our Office (Türkenstraße 23/1/8, 1090 Vienna). You have to write an e-mail, to support@sophort.com, first, for making an appointment during that time frame. 

No customs duties included. Where deliveries are made to Non-EU-countries, customs or acquisition tax for imported goods may have to be paid by the customer to the customs authorities upon receipt of the shipment. These duties will accrue in addition to the purchase price and the shipping costs; Sophort has no means of influencing them.

 

Transport Damage

 

If you notice hidden damages after opening the shipment, please contact us immediately. If you notice upon delivery that the shipment has been damaged during transport, you should immediately inform the delivering courier. The courier will hand out a claim report. In both cases please contact us immediately at support@sophort.com providing the following information: 


4. PRODUCT RETURNS

 

14-day return policy 

You have the right to rescind from the contract and return the purchased goods within 14 days of delivery. To make us of this right you have to inform Sophort, i.e. by writing an e-mail to support@sophort.com 

You will be refunded, within 14 days after us receiving your rescind, for the full purchase including our initial standard shipping charge. We will refund any amount paid in the best way. 

We reserve the right to not return the amount of purchase until reception of the returned goods or proof of shipping. 

The returned item(s) must be in new, re-saleable condition with all original packaging and documentation. If the item(s) is/are in a used condition we reserve the right to charge an amount equal the loss of value. 

You are also responsible for the shipping costs of your return shipment.  

Please use the return shipment form that came with your shipment. You can download the printable return shipment form here:

http://www.sophort.com/uploads/mandators/6500/file-manager/return-shipment-form.pdf

 

5. WARRANTIES & LIABILITY

 

Sophort limited warranty for Polaroid cameras purchased from Sophort (all websites in the domain sophort.com)  - If your Polaroid camera exhibits a mechanical or electronically defect within one year of the original purchase date, Sophort will repair your camera, or at our option, replace it free of charge with a similar model. This warranty does NOT cover damage caused by accident, misuse or tampering with the camera. Please contact our support at support@sophort.com in order to solve the problem by troubleshooting or clarify warranty procedure details. Our experience showed that what appears to be a defect can often be solved by following few guidelines. 

In the event of a defect that is not covered by the Sophort limited warranty, the warranty claims of the customer are governed by the statutory provisions. The statutory warranty period is 24 months from the receipt of goods. Sophort shall only warrant for such defects, which existed at the time of the rendering or acceptance of the product. Please contact our support at support@sophort.com in order to clarify warranty procedure details. Sophort shall – at its sole discretion – remove defects subject to warranty by substitution. 

Products are provided “as is” with no liability, to the extent as permitted by law; e.g. under no circumstances will Sophort be liable for loss and damages, neither direct nor indirect, consequential loss or damages, or business interruption. Without limiting the foregoing, Sophort’s liability arising with respect to an order will not exceed the total fees paid or payable related to a specific order.

 

6. PRIVACY & SECURITY

 

We at Sophort (all websites in the domain sophort.com) sincerely guarantee taking the highest care in protecting the privacy of our customers. Please read this privacy policy carefully, as use of our site implies its consent.

 

Payment

 

In order to provide you with the possibility to shop online at sophort.com, shop.sophort.com and de.shop.sophort.com we must collect your name, e-mail address, delivery address (only at shop.sophort.com & de.shop.sophort.com), credit card number, and credit card expiration date (if you are not paying with PayPal). This information is solely used to process your orders, and will only be communicated to shippers and other third parties when necessary to complete those orders. By providing your information to Sophort, you consent to this disclosure, as stated, and allow us to make our services available to you. 

We will NEVER sell, trade, rent or give away your personal information to any other party. All transfers conducted through websites in the domain sophort.com are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction, as they are responsible for the transactions made.

 

Cookies

 

Sophort (all websites in the domain sophort.com) uses cookies. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, cannot contain viruses and occupy virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer. 

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use websites in the domain sophort.com without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. At Sophort we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

 

Google Analytics

 

We at Sophort (all websites in the domain sophort.com) use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above

 

Personal Information

 

You have the right to inspect the information held about you. You always have the right to request Sophort to delete or correct the information held about you. By accepting the terms & conditions, you agree to the above.

 

If you have any questions about our privacy policy you can contact us at office@sophort.com

7. GOVERNING LAW & COURT OF JURISDICTION

 

Applicable Law: Austrian Law. Court of Jurisdiction: Vienna, Austria.

 

8. CONTACT


Please contact support@sophort.com for all your questions.

 

Sophort OG

Türkenstraße 23/1/8, 1090 Vienna

Tel: +43 676 773 58 72

 

9. IMPRINT

 

Information according to § 5 ECG:

Sohort OG

Türkenstraße 23/1/8, 1090 Wien

E-mail: office@sophort.com | Phone: +43 676 773 58 72

Federal economic chamber: Wirtschaftskammer Wien

Applicable law (in German): http://www.ris.bka.gv.at

Commercial court of registration: Handelsgericht Wien

Commercial court registration number: FN 413824 s

Business object: Retail and services for instant photography

VAT: ATU69168107

 

Disclosure according to §25 of Austrian media law:

Media owner: Sophort OG

Place of business: Türkenstraße 23/1/8, 1090 Wien

Business object: Retail and services for instant photography