Orders will be shipped typically within 1 workday from our Vienna office unless stated and/or communicated to the customer otherwise. Delivery times and shipping costs can be found at the chosen shipping option.
If you choose self pick-up instead of shipping the follow applies. You can pick-up your item(s) from Monday until Friday between 9 a.m. and 5 p.m. at our Office (Türkenstraße 23/1/8, 1090 Vienna). You have to write an e-mail, to email@example.com, first, for making an appointment during that time frame.
No customs duties included. Where deliveries are made to Non-EU-countries, customs or acquisition tax for imported goods may have to be paid by the customer to the customs authorities upon receipt of the shipment. These duties will accrue in addition to the purchase price and the shipping costs; Sophort has no means of influencing them.
Our RETURN POLICY in short
- Contact Sophort before returning any items.
- You can return the product within 14 days of delivery.
- The product must be in new condition.
If you notice hidden damages after opening the shipment, please contact us immediately. If you notice upon delivery that the shipment has been damaged during transport, you should immediately inform the delivering courier. The courier will hand out a claim report. In both cases please contact us immediately at firstname.lastname@example.org providing the following information:
- Nature of the damage and, if possible pictures of the damage
- Shipment ID
- A picture or scan of the claim report (if available)
14-day return policy
You have the right to rescind from the contract and return the purchased goods within 14 days of delivery. To make us of this right you have to inform Sophort, i.e. by writing an e-mail to email@example.com
You will be refunded, within 14 days after us receiving your rescind, for the full purchase including our initial standard shipping charge. We will refund any amount paid in the best way.
We reserve the right to not return the amount of purchase until reception of the returned goods or proof of shipping.
The returned item(s) must be in new, re-saleable condition with all original packaging and documentation. If the item(s) is/are in a used condition we reserve the right to charge an amount equal the loss of value.
You are also responsible for the shipping costs of your return shipment.